Our number came up again this week on Marketing's Adwatch, and I'm afraid I ended up breaking my "if you haven't got anything nice to say don't say anything" rule in writing about the new 118118 commercial. Although, to be fair, I did start by saying I like the campaign. It's just this particular execution (and the service it advertises) that I have a problem with.
Anyway, here's what appeared in the magazine, as usual rather pointlessly and randomly sub-edited. What I actually wrote follows on. Don't know if it reads better, but it at least feels like my voice (ahh, the trials of being an artiste)...
Why has 118118's advertising been so successful?
For me, it’s the simplicity and flexibility of a visually iconic idea, with a nice line in engaging humour, that makes it one of my favourite campaigns. A combination that helped the brand emerge from the directory enquiries bun fight as Britain's default choice, despite having no real functional advantage. And 6 years on the campaign is still going strong, albeit with some costume changes along the way.
Which brings us to the new ad. It’s not one of the best, but all the building blocks are in place – the twins, silly outfits, facial hair, gags. And a new challenge from our Einstein-like geniuses to Ask Us Anything.
So why has their advertising been a success? “Because the 118 advert has a convincing power that made our customers try the excellent customer service we are providing”. Not quite the insightful response I was looking for.
And herein lies my problem with the new commercial (or, rather, the service it advertises). For all the logic of extending to enquiries about ‘anything’, this is, at best, fluff for the bored, lonely or drunk. And at worst, it just doesn’t work – my responses seemed written by a computer or a monkey, I couldn’t be sure which.
Here’s what the Twins had to say about the (then) topical question, what will Keegan do next? “It has been reported the Kevin Keegan has been quit Newcastle for a 2nd time after having discussions with the clubs” (sic – plural).
A final question then, probably beyond Ask Us Anything. Is using good advertising to sell bad products just the nature of what we must sometimes do, and OK if it boosts the client’s bottom line. Or are there times when we should just say no; that this is the wrong thing to do.
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