For a whole generation of left-leaning students from the the early to mid 80s, Barclays and Nestle were synonymous with Corporate Evil (tm). So (if we forgive and forget the global financial meltdown) it's good to see at least one of them remaining true to their core ethos.
Much has been written about the Nestle/Greenpeace/Facebook debacle, so I won't rake over those particular coals again (instead, try these two for a quick catch up).
Instead, here's another Nestle social media fail that just confirms how little some big corps get the digital space.
In reading around the Facebook story, I also came across the case of MumsOnline (which for us brits appears to be akin to that poster child for social media power - Mumsnet).
In short hand form, the story goes thus...
MumsOnline have apparently long been a thorn in Nestles side, over in the US. They had also been trying to acquire the .com version of their url from a third party. When the registration for this lapsed, they were on the verge of taking ownership of their own name. Only to be gazumped by Nestle at the last moment. Who then pointed the url to their own site (try it and see: http://www.mumsonline.com/).
As well as being another brilliant example of how not to engage with detractors on-line, confirming Nestle's corporate bully status, all their action seems to have done is antogonise MumsOnline further.
So an own goal in all sorts of ways.
Big Corp: the digital world is not the same as the (old) 'real' world…and how you behaved their was wrong in the extreme more often than not.
Get with the programme or die.
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